- Delivery: There Are NO Delivery Fees ANYWHERE! However, if the recipient was not at home when we
attempted delivery and we need to have it delivered again, there will be an additional $10.00 delivery charge.
- To ensure the proper processing of your orders they must be placed at least 3 days or MORE prior to your
delivery date. For safety reasons, and because eSendFood wants your transactions to go smoothly, we do not
accept orders within the same day or 1 day prior to delivery.
- Delivery Schedule: Our delivery schedule is from 12noon to 6pm, 7 days a week, Monday thru Sunday. For
customers requesting a specific time of delivery, please e-mail us at Admin@eSendFood.com and we will do our
best to get your order delivered on time. However, we cannot guarantee the exact time of delivery. Please allow
for any problems there may be at the restaurant where the food was ordered. Also allow for any inclement
weather conditions that may cause a delivery delay or cancellation due to the safety of the delivery driver.
- Pre-Order: Orders must be placed 3 to 4 days prior to your delivery date. Your order must be placed prior to
10am CST for delivery in 3 days.
- Delivery Address: You must provide a complete delivery address and phone number of the recipient. Failure
to provide a complete address and phone number may cause an unexpected delay or non-delivery of your food
order. We will not be responsible for non-delivery because of a wrong address, wrong phone number (specified
by the buyers) or absence of the recipients. We are not responsible for deliveries made to incorrect addresses
submitted by the customer. If such a delivery is made, the customer assumes responsibility for the entire
purchase. We are unable to process orders for delivery to P.O. Boxes or APOs.
- Product Availability: Normally all our food are available and in stock. In case an item you purchase is currently
unavailable at the time of purchase, our customer service representative will contact you through phone or e-mail
and they will wait for your reply before we process the order. There are certain items that are only available in
certain areas. If you mistakenly purchased those items, we will send you a tracking message through e-mail and
we will be waiting for your reply before we process the order.
- Contact Recipient: We need to have all contact information (address, phone number, cell phone number) for
the recipient. Our associate in the Philippines will try to contact the recipient before the scheduled delivery to
make sure that they will be available upon the delivery of the order. For customers who are requesting to be
anonymous, kindly e-mail us at Admin@eSendFood.com with your Order ID as the subject and write your request
to us. If you wish for us not to call your recipient, you can also send a request through e-mail, but you have to
make sure that your recipient will be available to receive the food. If the recipient is not available to receive the
delivery, the delivery person may place a message on the recipient's door to contact them for re-delivery, or our
associate in the Philippines will try to contact them for re-delivery.
- Buyers Contact Information: Provide all contact information (address, phone number, cell phone, work
phone, etc.) so we can contact you if there are any questions or problems with the order or the delivery. We will
work closely with you to make this a smooth transaction.
- Refund Policy: The only time we will refund your total payment is if it is determined that the delivery was not
attempted even if the address was correct, the recipient or item is available, the order was placed before our cut-
off time, or there is a delivery service in the area.
- Cancellation or Order Changes Policy: If you must cancel or change an order, send us a request for
cancellation 4 days or more prior to the delivery date through e-mail to Admin@eSendFood.com. Orders cannot
be cancelled or changed once they have been ordered and are out for delivery, or if the delivery has been
attempted and cannot be completed because the recipient is unavailable. The food has already been prepared
and paid for so we cannot change the delivery time once it has been scheduled and we cannot refund your
money if the recipient was not home once delivery has already been scheduled. Orders that are placed with
incorrect information (i.e. wrong address) that prevent direct delivery cannot be cancelled or refunded.
- Confidentiality: Sender and Recipient's information are kept strictly confidential by eSendFood for future
reference and to make shopping easy for returning customers. We assure you that customer information is
secure and not traded to other merchants.
- Payment Security: When it comes to credit card transactions, it is 100% safe and secure. Once you have
ordered, you will automatically be directed to PayPal’s secure website where your credit card information is
processed securely through PayPal using Visa, MasterCard, Discover, American Express or an eCheck to pay for
your order. eSendFood will never have access to your credit card or bank account number. PayPal enables any
individual or business with an e-mail address to send and receive payments online securely and easily using a
bank account, credit card, or stored PayPal balance. You don’t have to have a PayPal account to pay on PayPal.
| eSendFood Delivery Policy |
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| Fine Cuisine Or Casual But Scrumptious Food, We've Got Them. That's What Separates Us From The Rest! |
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eSendFood Delivery Policy-Make Your Shopping Easy by Sending Food Gifts
. If the delivery is cancelled by eSendFood or the restaurant making the delivery due to bad weather
conditions, we will contact you right away to see if you would like to re-schedule your delivery or receive a
refund of the food that was undeliverable.
At eSendFood, YOU are very important to us. Our primary goal is to make our customers happy with our
service. Sa eSendFood, lagi po kayong nasa Mabuting Kamay. Kaya wala po kayong dapat na ipag-alala o
ipangamba. We are taking all your food orders very seriously, as if they were ours!
That's another good reason that separates us from the Rest !!!
conditions, we will contact you right away to see if you would like to re-schedule your delivery or receive a
refund of the food that was undeliverable.
At eSendFood, YOU are very important to us. Our primary goal is to make our customers happy with our
service. Sa eSendFood, lagi po kayong nasa Mabuting Kamay. Kaya wala po kayong dapat na ipag-alala o
ipangamba. We are taking all your food orders very seriously, as if they were ours!
That's another good reason that separates us from the Rest !!!
*
| You don’t have to have a PayPal account to pay on PayPal ~ PayPal accepts payments Worldwide ~ |
| eSendFood is a service website. Not affiliated with the restaurants listed We will not take responsibility for any food that was prepared by these restaurants. Copyright © 2008 - eSendFood.com - All Rights Reserved Home - About Us - Privacy Policy - Testimonials - Site Map - Delivery Policy - Contact Us |
We Are
| "Your Convenient One-Stop Shop for Take-Out Food in the Philippines" |
| NOTE: All payments will be processed through our parent company R-L Web Dynamics |
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| Fine cuisine or casual but scrumptious food, we've got them. That's what separates us from the rest! |
| Specializing in Sending Food to your Loved Ones in the Philippines! FREE DELIVERY! |
Manila |
Also, if the restaurant you choose is NOT posted under your delivery city, we will charge a delivery fee based
on how much that particular restaurant charges for delivery. Although there is no guarantee we can make the
delivery, eSendFood will do its best to accommodate you.
on how much that particular restaurant charges for delivery. Although there is no guarantee we can make the
delivery, eSendFood will do its best to accommodate you.
